Directlox is fully committed to safeguarding the privacy and confidentiality of all personal information entrusted to us. When you visit our website or engage with our services, we may collect a range of information necessary to support and improve your experience. This may include personal and business details such as your name, company name, email address, phone number, billing and delivery information, and any data you choose to submit through contact forms or communication channels. In addition, we may automatically collect technical information through cookies or similar technologies, including your IP address, browser type, device details, and website usage patterns. This information enables us to enhance website performance, maintain security, and better understand the needs of those who use our services.

 

We use the information collected for several important purposes, all of which are aimed at delivering a smooth, efficient, and reliable experience for our customers. These purposes include processing and fulfilling orders, communicating with you regarding inquiries or service updates, providing customer support, improving our product offerings, and enhancing overall website functionality. Where applicable and only with your consent, we may also use your information to send marketing communications, newsletters, or promotional updates that we believe may be relevant to your business. Directlox does not sell personal information to any third party. However, we may share certain data with trusted service providers who assist in essential business operations, such as payment processing, delivery services, website hosting, and technical support. These partners are required to handle your information securely and use it solely for the purpose of providing their contracted services.

 

Directlox takes data protection seriously and employs appropriate administrative, technical, and physical measures to safeguard your personal information against unauthorized access, loss, misuse, or alteration. While we strive to maintain the highest standards of security, we acknowledge that no online transmission or storage system can be completely guaranteed as secure. Depending on your jurisdiction, you may have specific rights regarding your personal data, including the right to access, correct, update, or request deletion of your information, as well as the right to restrict certain types of processing or withdraw consent for marketing communications. Requests related to these rights may be submitted by contacting us at support@directlox.com, and we will respond in accordance with applicable data protection laws and regulations.

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Our website may include links to external websites operated by third parties. These sites are not governed by this Privacy Policy, and Directlox is not responsible for the content, security, or privacy practices of external platforms. We encourage all users to review the privacy statements of any third-party websites they visit. We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with an updated “Last Updated” date, and continued use of our website following such changes will signify your acceptance of the revised policy. For questions, concerns, or requests regarding this Privacy Policy or how Directlox handles personal information, you may contact us using the details provided on our website.